Prices Include UK Delivery & VAT
We aim to complete and deliver all orders within 4-5 weeks from receipt of payment. However, as everything is made to order there may be occasions during busy periods when this deadline can vary.
In this instance, we will endeavour to keep you notified of any apparent delays
Our larger items will be delivered via a roadside pallet drop off. If carriage is required once the item is delivered, this will need to be arranged at your end prior to delivery.
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us.
We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product.
Reclaimed timber products
Reclaimed timber is a natural product and may contain certain aged characteristics including but not limited to: colour variation, nails / nail holes, saw marks, dents / scratches, mortise holes, insect holes, staining, tapering, wane etc.
Reclaimed wood dimensions will not necessarily be as exact as using brand new timber, therefore the dimensions on the finished product can vary slightly.
Appearances of reclaimed wood can also vary from board to board even when sourced at the same time from the same venue. Our imagery and samples are used to demonstrate the general style and quality of the products but the end product will ultimately differ.
Our reclaimed timber comes from a variety of sources, including construction projects. Therefore, there may be nails and other objects in the wood, both metallic and non-metallic.
Being previously used and worked timber, the possibility of decay or fungus can exist. We endeavour to ensure that our timber products are of suitably high quality, but is impossible to eliminate all the risks associated with using reclaimed wood.
We are happy to undertake work which may include bespoke or unusual design or sizing from our 'standard sizing'. Please be aware that such commissions are made on the agreement that they cannot be returned to us.
You must also ensure that you have suitable access into your property / the desired room for any products you order from us, as items cannot be returned for access reasons.
If you request an ambiguous colour which is not from our specific colour range (e.g. you request just ‘Orange’ rather than a specific RAL code), we will distinguish the shade from our available colours unless you specify otherwise.
We reserve the right in all instances (bespoke or otherwise) to cancel an order at our discretion before items have been sent. A full refund will be sent in such circumstances.